Last Updated: 07.04.2025
By accessing and placing an order with CAFÉ LAUREADO, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. General Information
This website is operated by CAFÉ LAUREADO. By using our site, you confirm that you are of legal age and have the capacity to enter into a binding agreement, and that you accept these terms in full.
2. Products
All our products are made with 100% Colombian specialty coffee. While we strive to accurately present the aroma, flavor, and presentation of each batch, slight variations may occur due to the artisanal nature of our process.
3. Orders
By placing an order, you agree to provide truthful, accurate, and up-to-date information.
CAFÉ LAUREADO reserves the right to reject or cancel any order in case of suspected fraud or incorrect data.
4. Pricing and Payments
All prices are listed in COP and include applicable taxes unless otherwise stated. We accept payments via credit card, debit card, and other secure payment methods available on our site. Prices may change without prior notice.
5. Shipping
We ship both nationally and internationally. Delivery times are estimated and may vary depending on the destination. We are not responsible for delays caused by third parties or force majeure.
6. Cancellations
Once your order is confirmed, it cannot be canceled. If you notice a mistake, please contact us immediately to explore potential solutions.
7. Returns and Refunds
Please refer to our Refund and Return Policy for detailed information on requests related to damaged, defective, or incorrect products.
8. Intellectual Property
All content on this site, including logos, texts, photographs, and designs, is the property of CAFÉ LAUREADO and is protected by copyright laws. Reproduction without express permission is strictly prohibited.
9. Privacy
We are committed to protecting your data. To understand how we collect, use, and safeguard your personal information, please refer to our Privacy Policy.
10. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. We recommend reviewing them periodically to stay informed about any changes.
11. Contact Us
If you have any questions regarding these Terms and Conditions, feel free to reach us at: info@laureadocoffee.com
or through the contact form on our website.
Thank you for shopping with Café Laureado.
We appreciate your trust in our craft. If for any reason you’re not fully satisfied with your purchase, we invite you to review our refund and return policy. The followingw terms apply to any products purchased directly from us.
At Café Laureado, every product is crafted with care and dedication. Your satisfaction is our priority, and we stand behind the quality of our coffee. However, if your experience falls short of expectations, we’re here to help.
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Eligibility for Returns
Due to the perishable nature of coffee, we currently do not accept returns on opened products. However, if your item arrives damaged, incorrect, or defective, please contact us within 7 days of receiving your order.
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How to Request a Refund or Replacement
To initiate a request, please email us at info@laureadocoffee.com with the following information:
• Full name
• Order number
• A clear description of the issue
• Photo evidence (if applicable)
Once reviewed, we’ll respond within 48 hours with the next steps.
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Refunds
If approved, your refund will be processed back to your original method of payment within 5–10 business days, depending on your bank or payment provider.
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Late or Missing Refunds
If you haven’t received a refund yet:
1. First, check your bank account again.
2. Then contact your credit card company—it may take some time before your refund is officially posted.
3. If you’ve done all of this and still haven’t received your refund, please contact us.
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Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@laureadocoffee.com
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Non-Refundable Items
• Gift cards
• Sale items
• Opened coffee bags (unless damaged or defective)
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If you have any questions about your order or our policy, please don’t hesitate to reach out.
Thank you for choosing Café Laureado. We’re honored to be part of your coffee ritual.
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